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Client Story: A letter from Lisa Giannopoulos

Client Story: A letter from Lisa Giannopoulos

Lisa Giannopoulos’s husband was a PCSE client who participated in the ‘Sharing My Story’ program. This letter outlines her experiences working with one of our volunteers, Glenyse Duck, to put together his personal biography.

“I am writing regarding volunteer Glenyse Duck who assisted my husband, Con, in completing his life story before he passed from his palliative care diagnosis. Glenyse was amazing, there are no other words for it.

It started in December 2019 when my husband told me he would like to write his biography after talking about the volunteer ‘Sharing My Story’ program with one of the PCSE staff. The only issue was his limited English skills, but Glenyse said she was still happy to assist if I was able to translate.

We started with the home visitations which Con really enjoyed. Glenyse was even happy to come to the hospital at least two or three times when he was admitted. Then the pandemic hit. We were disheartened to hear that the visitations were to stop but relived when Glenyse told us she could still support Con to complete his biography in different ways.

Glenyse called us over the phone, sent emails and text messages but the greatest part was when she was able to help us (over the phone) to download and use Zoom. This was new to us, but she made us feel better when she said she was also learning and that we could all learn together. To be able to see her face again and talk with her gave Con so much joy. It was also a bit of a relief for him to know he could still finish his biography by seeing Glenyse, not just talking over a phone call, as he really enjoyed chatting with her and missed her visits.

Using Zoom was great and Glenyse was very patient and understanding, with no worries as to how much extra time it took to complete Con’s biography. Glenyse went way beyond what we expected. She emailed us regular updates on the progress of the biography instead of providing hard copies, and she checked in with Con and I with text messages and scheduleded phone calls. She always asks about the family and she even sent me a birthday card because I was sad that I could not celebrate with her.

We really missed what the visits gave us but having Glenyse make sure we got the next best options by using Zoom and doing whatever she could to support us has been indescribable. She is a wonderful person and we are so fortunate that she helped Con. We would highly recommend her and the biography program at PCSE, especially with what Glenyse did to make sure Con’s biography was completed through this pandemic. Glenyse is someone I would consider calling a friend even though the biography is finished, and we are forever grateful for what she has done for our family.”

If you would like to make a donation to support our biography volunteer program please click here.

Anne Van Son: 30 years of Service

Anne Van Son: 30 years of Service

This year Anne Van Son celebrates her 30th year as a Palliative Care South East Volunteer. She began her journey in 1990, volunteering with Dandenong Palliative Care Service after seeing the impact their support had on families facing serious illness. Whilst she worked in the office and nurses’ home, the majority of her time was spent visiting clients to provide companionship and carer relief.

“We provided care so that families had somebody there to fall back on. I think it has helped them a lot because there was somebody there that they could trust and who would be there every time they needed support,” she says.

When reflecting on her time as a volunteer Anne is incredibly humble about the impact her three decades of work have had on the community. Instead, she is grateful for the opportunity to build meaningful relationships with clients, something she struggled with after immigrating from Italy.

“When I came to Australia I couldn’t speak English and I was a widow. I had lost my confidence. Starting at PCSE was good for me to meet all sorts of people and feel a part of the community. I always say it was my lifesaver because I have no other family here.

I would recommend it to anybody to become a volunteer, it’s so rewarding and helps you see how lucky you are when you’re healthy,” she says.

We are incredibly grateful for Anne’s contributions and support over the past 30 years. Her positive outlook and appreciation for life is to be admired. We look forward to continuing to work together and acknowledge the significance of her service in helping PCSE become the organisation it is today.

If you would like to learn more about our volunteer program or register your interest please click here

Implementation of Voluntary Assisted Dying

Implementation of Voluntary Assisted Dying

Since June 2019 the Voluntary Assisted Dying Act has been in operation throughout Victoria. This enables eligible patients to request an assisted death and make their own decisions regarding self-determination at the end of life. At Palliative Care South East (PCSE) we have introduced a model of care to enable this choice for our clients, ensuring our community and staff are prepared to respond to requests. Kellie Bradley has played a significant role in this process, chairing the Steering Committee which determined how Voluntary Assisted Dying (VAD) would be implemented in our palliative care services.

Our position is that the VAD process is very client-driven and the client’s choice.” she says. 

“Our core business is providing Palliative Care, but this is another pathway our patients may wish to choose. If a person is considering VAD and they approach one of our clinicians, we very much support their request. Although we don’t take clients through the whole process, we assist them by sharing relevant resources and establishing partnerships with other services.”

Palliative Care services can be provided in conjunction with the VAD process and clients have provided feedback that the services of PCSE have aligned to ensure the client has the opportunity to fulfil their desired end of life experience.  

As well as ensuring that the implementation of VAD is client driven, PCSE has established clear levels of participation for all employees. This guarantees that staff members only participate in the conversations or processes they are comfortable with before referring to someone else in the team. We fully comply with the intent and elements of the legislation.

I think that we as an organisation have shown great leadership and professionalism in terms of our approach to implement VAD within our service. The Steering Committee did a fantastic job, collaborating and having ongoing conversations to determine our position in the process.”

“As always, our clients come first, and it is about supporting them in their choices the best way we can for the level of participation that we choose. Our approach and model of care is something to be proud of,” she concludes.

The ‘Sharing My Story’ Program

The ‘Sharing My Story’ Program

Pam Glover has been a Palliative Care South East volunteer for the past nine years. She is passionate about providing emotional support, working to establish the “Sharing My Story” program that allows clients to create personal biographies and farewell letters. It is an incredibly rewarding process that fosters reflection as clients look back on the most significant moments and memories of their lives.

“With the Sharing My Story program I see a lot of validation. Often people say ‘oh I haven’t done much in my life’ and ‘no one would want to read my story’, but when it’s finished and they’re talking about it they can’t believe how much they have achieved. I feel very privileged that they’re prepared to tell me their thoughts and share the details of their lives, and that they have trust in me to be able to assist them,” she says.

As well as providing validation for clients the program is extremely beneficial for families. Reading the biographies bring back a lot of positive memories and help them to reflect on the key moments of their loved one’s life.

“Families get a lot of personal support from the various aspects of palliative care, but with ‘Sharing My Story’ I’ve received messages years later from the family of people for whom I did a biography saying how wonderful it is to go back and read. They find a lot of joy and inner peace from the stories.” 

In addition to pioneering the program, Pam has worked to memorialise PCSE’s story through a detailed booklet. The record includes our organisational history and recognises the efforts of people who worked selflessly to contribute to its evolution. She found the process extremely valuable as it highlighted the commitment from staff and volunteers to make our organisation what is today.

“The story is an acknowledgment of the people who put in so much time to help others,” she says.

The record of PCSE will be published and available to the public in late 2020.

If you would like to learn more about our volunteer program or register your interest please click here.  

Meet our Community Liaison Officer

Meet our Community Liaison Officer

This year we welcomed Rochelle Dullard to our team as Palliative Care South East’s Community Liaison Officer. Since commencing her role in February she has effectively coordinated our volunteer program, engaging with consumers and adapting to the challenges presented by COVID-19.

The pandemic has seen significant modification to our volunteer program to ensure clients can continue accessing their services safely from home. Bereavement support, biography services and companionship are now available online, with volunteers using FaceTime, text and email to communicate with clients. Rochelle says watching the volunteers embrace technology has been one of this year’s highlights. 

The greatest success story is our volunteer’s willingness to adapt and how quickly they adapted. They went above and beyond to teach themselves how to do things so they could continue providing emotional support for clients. It is an incredible testament to their commitment and shows how invested they are in figuring out what they can do to help,” she says.  

Looking forward we will continue embracing digital communication channels to provide alternative means of contact for clients. Rochelle is also planning to develop new programs, whilst continuing to grow our volunteer team and promote their services to the community once restrictions ease. She acknowledges how valuable every volunteer is in enabling PCSE to provide a complete service for clients and their families.

“These people are willing to support others at the end of life. They are so kind, compassionate and supportive. I feel very fortunate to be able to be a part of a program with such volunteers,” she says.

If you would like to learn more about our volunteer program or register your interest please click here

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