PCSE Store Terms and Conditions.

Faulty Goods

During the first 3 months after purchase, you can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. You must let Palliative Care South East know of any fault once it has been detected. Please retain your receipt for proof of purchase, send us an email at accounts@palliativecarese.org.au to notify us of your order/invoice number and intended return or exchange.

Please note that all online images are for illustration purposes only and colours may vary depending on your screen.

Any refunds or exchange offered will be processed when goods have been returned and inspected by Palliative Care South East.


Incorrect item(s) received

In the event an incorrect item has been received, we will replace the item with the correct piece. Please email us at accounts@palliativecarese.org.au to notify of your order/invoice number, the incorrect item received or missing items and intended replacement or refund. We encourage that upon pick up customers review their purchase to ensure they have the correct item(s).


Change of mind

Please choose carefully, as we do not provide refunds if you simply change your mind.


Discounted price

Returned items will be refunded or exchanged of the price at the time of purchase based on the invoice. All prices for items on sale are only valid during the sale period. Customer is required to make up the difference in price of any exchange.


Returning of goods

Palliative Care South East is not responsible for any goods damaged or lost in transit.

Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in the product being sent away for assessment. If the products are deemed not faulty, or have been damaged due to inappropriate use, a refund or exchange will be declined.


Change your order details

Please place your order carefully as we are unable to automatically change or update a pick up time once an order has been processed. If you need to make a change to your collection details please email us at accounts@palliativecarese.org.au to make alternative arrangements.


Products and Specification

Features and specification of products described or depicted on the website, are subject to change without notice. We have endeavoured to ensure our website reflects accurate descriptions and images of each product, but please be mindful these may vary slightly in real life. The size of each product on this website are not shown in their actual size. If you believe your item doesn’t match the description please send us an email at accounts@palliativecarese.org.au.

All of our prices are in Australian Dollars (AUD). Prices are subject to change without notice.



Palliative Care South East currently only accepts Mastercard and VISA for online payments. All payments must be finalised prior to the collection of goods.



You can pick up all purchases at the Palliative Care South East office, located in the Cranbourne integrated Care Centre at 140-154 Sladen St, Cranbourne VIC 3977. Please ensure you can show your order number and photo ID at the time of collection. There is no guarantee of pickup if you arrive outside of your selected date and time.

Palliative Care South East is not responsible for transporting items from the office to your vehicle or place of residence following pickup.

Please provide at least 48 hours notice (72 hours on weekends) if you would like to change your pickup date and time. Palliative Care South East endeavours to be flexible and suit the customers’ needs to the best of our ability.


Provide Feedback

When providing feedback, please let us know the following information:

  • Your Name and Email Address
  • Brief description of the issue and date of purchase (if applicable)
  • Order Number and product name



Contact us

If you have any questions or feedback, please call us on 1300 354 144 between 8:30am-4:30pm, Monday-Friday (AEST) or email us at accounts@palliativecarese.org.au. Our team aims to respond to your inquiry within 48 business hours.



Palliative Care South East respectfully acknowledges the First Nation peoples of Australia as the traditional custodians of the land on which we now live and work and recognise their continuing connection to land, water and community. We pay our respects to Elders past, present and emerging and specifically to the Bunurong People of the Kulin Nation, as the traditional custodians of the lands on which our Community Wellbeing Hub is located. We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people and accept the invitation contained in the Statement to walk together with Aboriginal and Torres Strait Islander peoples in a movement of the Australian people for a better future.

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