After Hours Service 7 days a week 7pm – 7am call 03 5991 1300

We’re all in this together.


We provide comprehensive, collaborative, integrated care and specialist support to everyone living in the communities of Cardinia, Casey, Greater Dandenong and parts of Kingston 24 hours a day, 7 days a week, free of charge.

How are we continuing to support you through the COVID 19 pandemic

At Palliative Care South East Ltd, we are committed to supporting our community to live well. We are taking actions to ensure we align our service model with advice from the Department of Health and Human Services and support the safety and well being of our staff, volunteers and the community.

  • We will continue to provide phone support and information 24/7
  • In the best interests of our clients and carers, we will be undertaking our visits by phone or video conference when possible.
  • We will be checking, by asking questions prior to our visits and confirming by phone and text that we are able to visit.
  • This will limit travel of clients, staff and volunteers unless vital for care reasons.
  • We will consider the needs of older adults, persons with disabilities, and others with access and functional challenges and prioritise our resources to ensure ongoing care and support.
  • We will provide specialist phone consults to residential and aged care facilities to limit visitation and risk to those clients, we will always support their needs.
  • We will follow the guidelines and advice of the Department of health and Human Services and collaborate with other community agencies to support continuity of care


Actions for people caring for a sick family member

If you look after or provide care for a sick family member with flu-like symptoms, remember to:

  • Care for the sick person in a single room.
  • Keep the door closed and windows open where possible.
  • Keep the number of carer’s to a minimum.
  • Always use a hand sanitiser before and after entering the room, or wash hands with soap and water.
  • Keep the sick person’s crockery and utensils separate to the rest of the household.
  • If available, wear a surgical mask (single-use face mask) when you are in the sick person’s room.
  • Clean and disinfect high touch surfaces regularly.
  • Dispose of tissues and masks in a sealed plastic bag and put in the usual household waste.
  • If your family member becomes very unwell, get medical help by calling your doctor (GP) or the Coronavirus hotline on 1800 675 398.
  • Visit for further information

Link to Monash Health’s Flu Clinics

  • An ambulance is not needed to transport people to the doctor (GP) or a hospital unless their condition is serious.  Alternative means of transport should be used including private car driven by the carer or an existing close contact (not bus, taxi or uber).
  • For serious symptoms, such as difficulty breathing, dial 000 and ask for an ambulance.


Take personal action to reduce exposures and stay healthy

The most important action is to practice good hand hygiene.

Take the following steps to reduce your exposure and chances of getting ill with COVID-19:


Ten ways to reduce your risk of coronavirus

  • Wash hands often with soap and running water, for at least 20 seconds. Drywith paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication, ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
  • Don’t wear a face mask if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot (available April).
  • Shaking hands is optional!

Download, print and share these tips as a poster from the Department of Health and Human Services

Palliative Care South East

Acknowledges and Celebrates Our Volunteers

To our volunteers, we have missed you the past few months and we look forward to seeing you back when restrictions slowly lift.

From us all at Palliative Care South East we say Thank you


How we can help

Our team of palliative care specialists are experienced in providing support, answering questions and offering holistic care in your home.


Palliative Care

If you have been told you have an illness that cannot be cured, you may have talked about palliative care.


Carer Support

Palliative Care South East understands that it can be overwhelming to care for a loved one, particularly if you’ve had no training or experience in looking after someone with a serious illness.


Work with us

Palliative Care South East is an attractive and principled employer. This means sustaining a positive culture which values and is supportive of its employees and volunteers.



Palliative Care South East was founded by volunteers back in 1984. The philosophy of the early founders lives on in our volunteers.


How you can help

Your generous donation, no matter how big or small, will help us to continue to support our community by providing care to those living with a terminal illness and their families and friends.


The Carer Support Kit provides carers with useful information and tips to help them to care for their loved one.

‘The Kit’ includes information on the following topics:


  • Looking after yourself
  • Managing pain, symptoms and medications
  • Preparing for death
  • Resources and links

How you can help

About Us.


Palliative Care South East provides palliative care in the south east metropolitan region of Melbourne. We support people with a life threatening illness to live well and, in doing so, offer support at home to improve the quality of life of individuals, carers and families. We provide specialist palliative care services to people of all ages, free of charge, wherever your home may be. Our services are provided in the Local Government areas of Cardinia, Casey, Greater Dandenong and part of Kingston. Our service is available 24 hours a day, 365 days a year. You can contact us to discuss any concerns you may have at any time.

"When we are motivated by compassion and wisdom, the results of our actions benefit everyone"

Dalai Lama XIV

140-154 Sladen Street
Locked Bag 2500
Cranbourne VIC 3977

T 03 5991 1300
F 03 5991 1301
Office hours 8:30am – 4:30pm

Palliative Care South East acknowledges that we are meeting on the traditional land of the Bunurong and Wurundjeri People and pays respect to all elders past and present.
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