How are we continuing to support you through the COVID 19 pandemic

At Palliative Care South East Ltd, we are committed to supporting our community to live well. We are taking actions to ensure we align our service model with advice from the Department of Health and Human Services and support the safety and well being of our staff, volunteers and the community. 

• We will continue to provide phone support and information 24/7
• In the best interests of our clients and carers, we will be undertaking our visits by phone or video conference when possible.
• We will be checking, by asking questions prior to our visits and confirming by phone and text that we are able to visit.
• This will limit travel of clients, staff and volunteers unless vital for care reasons.
• We will consider the needs of older adults, persons with disabilities, and others with access and functional challenges and prioritise our resources to ensure ongoing care and support.
• We will provide specialist phone consults to residential and aged care facilities to limit visitation and risk to those clients, we will always support their needs.
• We will follow the guidelines and advice of the Department of health and Human Services and collaborate with other community agencies to support continuity of care https://www.dhhs.vic.gov.au/coronavirus-covid-19-daily-update.