This year we welcomed Rochelle Dullard to our team as Palliative Care South East’s Community Liaison Officer. Since commencing her role in February she has effectively coordinated our volunteer program, engaging with consumers and adapting to the challenges presented by COVID-19.
The pandemic has seen significant modification to our volunteer program to ensure clients can continue accessing their services safely from home. Bereavement support, biography services and companionship are now available online, with volunteers using FaceTime, text and email to communicate with clients. Rochelle says watching the volunteers embrace technology has been one of this year’s highlights.
“The greatest success story is our volunteer’s willingness to adapt and how quickly they adapted. They went above and beyond to teach themselves how to do things so they could continue providing emotional support for clients. It is an incredible testament to their commitment and shows how invested they are in figuring out what they can do to help,” she says.
Looking forward we will continue embracing digital communication channels to provide alternative means of contact for clients. Rochelle is also planning to develop new programs, whilst continuing to grow our volunteer team and promote their services to the community once restrictions ease. She acknowledges how valuable every volunteer is in enabling PCSE to provide a complete service for clients and their families.
“These people are willing to support others at the end of life. They are so kind, compassionate and supportive. I feel very fortunate to be able to be a part of a program with such volunteers,” she says.
If you would like to learn more about our volunteer program or register your interest please click here.